Success Story Library
Calor Gas Improves Exception Management and Increases Visibility with Trintech’s ReconNET
Overview
Established in 1935, Calor Gas is the United Kingdom’s leading supplier of Liquefied Petroleum Gas (LPG) with over 70 years of experience in the energy market. Calor is a successful, expanding and most importantly - a customer focused business. It is well and truly the complete gas company, with a range of products suitable for a wide variety of applications.
Challenges
Calor Gas managed reconciliation processes manually, matching Excel spreadsheets (cash, cheques, credit and debit card data) to banking entries. The reconciliation process provided no real visibility into daily store activities; therefore, tracking funds was time-consuming. Additionally, the process was prone to a significant number of queries which were difficult to resolve given the delay in raising them. Inefficient reconciliation processes resulted in higher staff cost and delays in obtaining accurate closing balances.
Objectives
Calor Gas required a solution that would:
- Increase transparency and tighten internal controls
- Automate the escalation of open items and report on incidents and exceptions
- Reduce processing time and increase the efficiencies of accounting staff
- Improve timeliness and reporting for daily and month-end operations
Capabilities Provided
The ReconNET solution has provided Calor Gas with:
- Tightened controls that improve workflow and reduce human error
- Research features that support exception resolution processes, including reporting on incidents and exception items
- Optimized and standardized processes that have increased productivity and reduced requirements for specialized staff
- Customized reports that comply with internal audit and compliance requirements
Testimonial
“With ReconNET, we have a hierarchical way to manage exceptions. We can now spend more time investigating exceptions rather than ticking and tying numbers. ReconNET let’s us know where our cash is at any time.” - Sue Birch, Internal Audit Manager
