Success Story Library
Sterling Bank Improves Tracking and Research of Multiple Collection Item Types with Trintech’s Tracking, Research, Adjustment, a
Overview
Sterling Bank operates 35 full-service banking offices in Houston, San Antonio, and Dallas, Texas, and is owned by Sterling Bancshares, Inc., a publicly traded bank holding company. Sterling Bank focuses on delivering a variety of financial services to its core market of owner-operated businesses.
Challenges
Sterling Bank managed collection items with a DOS-based software solution that had become outdated. The system required maintenance and reliability suffered. An internal need for more draft business, including oil and gas lease drafts and automobile drafts, compelled the organization to review new technology that would reduce manual effort, improve collection item processing, and improve security at the operator/user level in the system.
Objectives
- Report on collections for multiple banking entities from one location
- Reduce manual effort and paper entries
- Configure an unlimited number of item types that have different processing requirements
- Account for all fees on collection items
- Improve research capabilities
Capabilities Provided
Sterling Bank selected I-TRACS to manage their collections lifecycle. With I-TRACS, Sterling Bank can:
- Automatically track, research and adjust an infinite number of collection items
- Process and report on collections from one location
- Manage a variety of fee structures, including the allocation of fees to be charged between two principle parties (bank and/or customer), and set a variety of fee amounts for different kinds of customers
- Automatically populate the bank and customer fields of a collection transaction, saving hundreds of operator keystrokes
Testimonial
“In a live environment, the audit log is a tremendous help. If we’re out of balance, it points out exactly where; and, its research capabilities are amazing. We went from researching by collection number or the amount to researching by any way, shape or form that you can think of.” - Peggy Wilson, Vice President, Collections
Other Information
For more information on how you too can reduce manual effort, improve security, and streamline your collections processing, visit the I-TRACS web page or contact Trintech today.
