Customer Support and Training

About Trintech


At Trintech, we are dedicated to building a strong and lasting relationship with our clients that extends beyond the sale and implementation phases of your system purchase. We provide proactive, customer-centric support to ensure you receive the maximum return on your investment. Our Client Support team is committed to working with you to answer your questions, meet your business needs and resolve issues quickly and effectively.

If you are an existing customer in need of support, please contact us at:

For Cadency, T-Recs and ReconNET
North America – 1 800 317 7998
EMEA – +44 (0) 8706 260729

Email or visit

For the Adra Suite
North America, EMEA and International support – +47 21 30 00 00

Norway: 21 30 00 00 or
Sweden: +46 08-725 91 00 or
Denmark: +47 21 30 00 00 or

Or visit the Adra Suite customer portal


Customer Training

Trintech’s customer training team is dedicated to providing live and on-demand resources for all customers. Through a variety of videos and downloadable content, provides customers with access to a library of materials which will help you to get the most out of your solutions!

Live Webinars

Our product webinar training program is broadcast live at two different times to cater to our global customers. Visit to view the upcoming schedule and register for webinars.

CPE credits are available for those who attend 1 hr live sessions!

Videos & Training Shorts

All Webinars are recorded and are normally available a week after broadcast date on You can also find our new 5-10 minute training shorts which cover a wide variety topics.


Jump into to find product documentation on your version, or the latest version, of all our solutions.

Learn more about financial transformation

Resource Library