Customer Support and Training

About Trintech

Support

At Trintech, we are dedicated to building a strong and lasting relationship with our clients that extends beyond the sale and implementation phases of your system purchase. We provide proactive, customer-centric support to ensure you receive the maximum return on your investment. Our Client Support team is committed to working with you to answer your questions, meet your business needs and resolve issues quickly and effectively.

If you are an existing customer in need of support, please contact us at:

For Cadency, T-Recs and ReconNET
North America – 1 800 317 7998
EMEA – +44 (0) 8706 260729

Email support@trintech.com or visit my.trintech.com

For the Adra Suite
North America, EMEA and International support – +47 21 30 00 00
support@trintech.com

Norway: 21 30 00 00 or support.no@trintech.com
Sweden: +46 08-725 91 00 or support.se@trintech.com
Denmark: +47 21 30 00 00 or support.dk@trintech.com

Or visit the Adra Suite customer portal

 

Customer Training

Trintech’s customer training team is dedicated to providing live and on-demand resources for all customers. Through a variety of videos and downloadable content, my.trintech.com provides customers with access to a library of materials which will help you to get the most out of your solutions!

Live Webinars

Our product webinar training program is broadcast live at two different times to cater to our global customers. Visit my.trintech.com to view the upcoming schedule and register for webinars.

CPE credits are available for those who attend 1 hr live sessions!

Videos & Training Shorts

All Webinars are recorded and are normally available a week after broadcast date on my.trintech.com. You can also find our new 5-10 minute training shorts which cover a wide variety topics.

Documentation

Jump into my.trintech.com to find product documentation on your version, or the latest version, of all our solutions.

Learn more about financial transformation

Resource Library