Adra Services Information

Adra Service Agreement

Adra Services Agreement –  This Adra Services Agreement (“Agreement”), along with the Addendums, govern the use of the Adra services globally.

Adra Service Agreement Addendums

Adra Service Level Addendum – The Adra Service Level Addendum forms part of the Agreement and describes the Availability Guarantee (99.9%), service credits, scheduled maintenance, and response time goals for the Adra services.

Adra Acceptable Use Policy (AUP) Addendum – The Adra Acceptable Use Policy (AUP) Addendum forms part of the Agreement and provides information regarding content and use restrictions, data upload requirements, and service use limitations.

Adra Security Addendum – The Adra Security Addendum forms part of the Agreement and provides information specific to security, the cloud data center, business continuity and disaster recovery, secure coding guidelines and malware detection, and also defines when subscribers can perform audits or request third-party audited controls.

Adra Data Processing – The Adra Data Processing Addendum forms part of the Agreement for any global subscribers subject to the General Data Protection Regulation (“GDPR”) Regulation (EU) 2016/679 of the European Parliament.

EMAIL AND WEB SUPPORT

Email:  support@adra.com

Trintech provides fast, global, 24/5 support for the Adra services for all email requests received in English.  All other support requests may take up to 24 hours depending on the support issue.

Web:  https://www.success.adra.com

*The Success Center is accessible at any time.

To check the status of the Adra service, please see https://status.adra.com/

 

Telephone Support

  • English Support Phone: 18003177998
    Support Days:
    Monday – Friday (closed weekends)

    Excluded Holidays:
    New Year’s Day
    Martin Luther King Jr. Day
    Memorial Day
    Labor Day
    Independence Day
    Thanksgiving Day
    Christmas Day

    Support Hours:
    24 hours (excluding US holidays)

    Holiday Support Hours:
    8:00 – 5:00 PM CEST
    Telephone: 18003177998
    support@adra.com
  • English (UK) Support Phone: +448706260729
    Support Days:
    Monday – Friday (closed weekends)

    Excluded Holidays:
    New Year’s Day Easter
    International Workers’ Day
    Constitution Day
    Ascention Day
    Whit Sunday
    Whit Monday
    Christmas Day
    Boxing Day
    Christmas Eve
    New Years Eve
    Maundy Thursday
    Good Friday
    Easter Monday
    Ascension Day
    Pentecost

    Support Hours:
    8:00 AM – 5:00 PM CEST

    Holiday Support Hours:
    English Support Only
    Telephone: +448706260729
    support@adra.com
  • Norwegian Support Phone: +4721300000
    Support Days:
    Monday – Friday (closed weekends)

    Excluded Holidays:
    New Year’s Day Easter
    International Workers’ Day
    Constitution Day
    Ascention Day
    Whit Sunday
    Whit Monday
    Christmas Day
    Boxing Day
    Christmas Eve
    New Years Eve
    Maundy Thursday
    Good Friday
    Easter Monday
    Ascension Day
    Pentecost

    Support Hours:
    8:00 AM – 5:00 PM CEST

    Holiday Support Hours:
    English Support Only
    Telephone: +4721300000
    support@adra.com
  • Swedish Support Phone: +46(0)87259102
    Support Days:
    Monday – Friday (closed weekends)

    Excluded Holidays:
    *See Norwegian Holidays

    Support Hours:
    8:00 AM – 5:00 PM CEST

    Holiday Support Hours:
    English Support Only
    Telephone: +46(0)87259102
    support@adra.com
  • Danish Support Phone: +4557808130
    Support Days:
    Monday – Friday (closed weekends)

    Excluded Holidays:
    *See Norwegian Holidays

    Support Hours:
    8:00 AM – 5:00 PM CEST

    Holiday Support Hours:
    English Support Only
    Telephone: +4557808130
    support@adra.com