Adra Service Agreement
Adra Services Agreement – This Adra Services Agreement (“Agreement”), along with the Addendums, govern the use of the Adra services globally.
Adra Service Agreement Addendums
Adra Service Level Addendum – The Adra Service Level Addendum forms part of the Agreement and describes the Availability Guarantee (99.9%), service credits, scheduled maintenance, and response time goals for the Adra services.
Adra Acceptable Use Policy (AUP) Addendum – The Adra Acceptable Use Policy (AUP) Addendum forms part of the Agreement and provides information regarding content and use restrictions, data upload requirements, and service use limitations.
Adra Security Addendum – The Adra Security Addendum forms part of the Agreement and provides information specific to security, the cloud data center, business continuity and disaster recovery, secure coding guidelines and malware detection, and also defines when subscribers can perform audits or request third-party audited controls.
Adra Data Protection Addendum– The Adra Data Protection Addendum forms part of the Agreement for any global subscribers subject to the General Data Protection Regulation (“GDPR”) Regulation (EU) 2016/679 of the European Parliament.
EMAIL AND WEB SUPPORT
Email: support@adra.com
Trintech provides fast, global, 24/5 support for the Adra services for all email requests received in English. All other support requests may take up to 24 hours depending on the support issue.
Web: https://www.success.adra.com
*The Success Center is accessible at any time.
To check the status of the Adra service, please see https://status.adra.com/
Telephone Support
English Support Phone: 18003177998
Support Days:
Monday – Friday (closed weekends)
Excluded Holidays:
New Year’s Day
Martin Luther King Jr. Day
Memorial Day
Labor Day
Independence Day
Thanksgiving Day
Christmas Day
Support Hours:
24 hours (excluding US holidays)
Holiday Support Hours:
8:00 – 5:00 PM CESTTelephone: 18003177998
support@adra.comEnglish (UK) Support Phone: +448706260729
Support Days:
Monday – Friday (closed weekends)
Excluded Holidays:
New Year’s Day Easter
International Workers’ Day
Constitution Day
Ascention Day
Whit Sunday
Whit Monday
Christmas Day
Boxing Day
Christmas Eve
New Years Eve
Maundy Thursday
Good Friday
Easter Monday
Ascension Day
Pentecost
Support Hours:
8:00 AM – 5:00 PM CEST
Holiday Support Hours:
English Support Only Telephone: +448706260729
support@adra.comNorwegian Support Phone: +4721300000
Support Days:
Monday – Friday (closed weekends)
Excluded Holidays:
New Year’s Day Easter
International Workers’ Day
Constitution Day
Ascention Day
Whit Sunday
Whit Monday
Christmas Day
Boxing Day
Christmas Eve
New Years Eve
Maundy Thursday
Good Friday
Easter Monday
Ascension Day
Pentecost
Support Hours:
8:00 AM – 5:00 PM CEST
Holiday Support Hours:
English Support Only Telephone: +4721300000
support@adra.comSwedish Support Phone: +46(0)87259102
Support Days:
Monday – Friday (closed weekends)
Excluded Holidays:
*See Norwegian Holidays
Support Hours:
8:00 AM – 5:00 PM CEST
Holiday Support Hours:
English Support Only Telephone: +46(0)87259102
support@adra.comDanish Support Phone: +4557808130
Support Days:
Monday – Friday (closed weekends)
Excluded Holidays:
*See Norwegian Holidays
Support Hours:
8:00 AM – 5:00 PM CEST
Holiday Support Hours:
English Support Only Telephone: +4557808130
support@adra.com
