Question was answered in a timely manner and with valuable information.
Compliance Specialist - National Retail Company
They are an awesome team! Very helpful!
Corporate Accounting - Banking & Financial Services
Roxanne was very quick to find the answer to my question. I was happy to see that there was a good deal of communication and research going into answering my question. There were many updates before a final resolution.
Accountant - Shipping Industry
Reese is stellar! He knew just what to look for to fix the issue fast.
Sr Accountant - National Retail Company
I appreciated support's patience. I did not have time proceed with the script for a few days, but I received follow-ups to remind me as opposed to dropping the case.
Senior Accountant - Banking & Financial Services
Eric was very responsive to the comments on the case. He also set up a phone call essentially overnight. He gave great directions so I learned what the problem was and can fix it myself going forward. I really like the new Customer Success Center. It was so easy to follow my case and see the updates.
Corporate Accountant - Healthcare Industry
Very quick response time, friendly and courteous response. Our issue was resolved with their great service.
Financial Processing Manager - Banking & Financial Services
The information offered was accurate and prompt.
Business Analyst I - Global Retail Company
I really appreciate Reese's follow up and communications! He continually provides excellent support. The new Trintech Success Center is awesome — what a great tool for support cases.
Reconciliation Systems Administrator - Insurance Industry
I am always delighted to reach out to Trintech support for our ReconNET issues. It's always a great call in which I learn about the product.
Application Administrator III - Media Industry
All good and professional. The support team is the best, always.
Sr. Analyst, App Suport - Banking & Financial Services
The Trintech support team is a great and helpful staff, no matter how we throw the issues at them, they keep calm and professional. Great team.
Accountant - Transportation Industry
Casey is always a pleasure to work with and keeps you informed as to where your ticket is throughout the process. That's important for customers.
Systems Analyst - Media Industry
The support person, Jen did a great job following up and making sure the process got resolved on my end. She was knowledgeable about the matching function process which was helpful.
Senior Accountant - Financial Services
Perry researched and reviewed the problem to find the solution. He was very pleasant to assist me.
Staff Accountant - Energy Company
Donna was super knowledgeable and very patient with me while I was explaining what I thought I needed.
Accountant II - Energy Company
Very fast resolution to the issue. The problem was resolved within an hour or so. Barbara has been very pleasant to work with. Very helpful.
Accountant - Shipping Industry
Casey got me the file I was requesting, and did it within one business day. This exceeded my expectation!
Reconciliation Governance - Banking & Financial Services
Anise was very easy to work with. He was able to figure out that our file was bad that we were trying to load!!
System Analyst - Food & Beverage Industry
I'm never afraid to call Trinitech Support when I get ReconNET questions or tasks that I don't know how to perform. I know I won't be on the phone all day waiting for someone to assist me and that when I do connect with someone, time will be taken to understand what I'm trying to do and then care is used in showing me how to do that. Awesome experience today and more importantly, the steps provided accomplished the task.
Application Administrator III - Entertainment Industry
I called into support for the first time today and they were very knowledgeable. The specialist was able to quickly resolve my issue and even helped with another question I had after the case was completed. I typically dread calling any support line, but that's not the case with Trintech. They are very helpful and I would highly recommend them.
Finance Manager - National Retail Company
I appreciate the speed of the work and the consistent follow up by the team. They were quick to react and were able to get the requested changes in place in good time to meet the deadlines we had.
IT Strategic Program Manager - Healthcare Industry
The support team were very proactive in investigating the issue and got to the bottom to it. The system works great and there is great support; we feel we have greater control over our balance sheet reconciliation process.
Strategic Systems Manager - Banking & Financial Services
Eric did a great job doing the necessary research to try to resolve the problem. Even though I had a hunch the issue was on our end he went through the steps to confirm that there was no issue on Trintech's side. Support is great--keep up the great work!
Lead Application Support - Banking & Financial Services
Roxanne was very helpful and super nice. She sent me some PDFs that really helped.
Accountant II - Energy Company
Great customer service! Keep up the good work! Thank you.
Assistant to CFO - Food & Beverage Industry
I appreciate the precise answer. Instead of telling me to go to the site to find information, Tom provided a document for me to look up more detail.
Manager, Corporate Reporting & Analysis - Financial Services Industry
Support responded quickly and understood my request. I'm looking forward to using the other product suites you have to offer.
Cash Accounting Analyst - International Retail Company
Anish understood my issue and sent me the tools to complete my task.
Senior Business Manager - Telecommunications Industry
It was really good to interact with Trintech and they were very responsive. Great piece of coordination and support from Jason. During my interaction with other colleagues, I shall make sure I will speak about Trintech.
COE Finance Project Manager - Food & Beverage Industry
Christian has always been of great help, a true valuable asset to the Trintech team.
ATM Specialist - Banking & Financial Services
Reese was incredibly helpful and patient working through the multiple issues. He did a great job!
Senior Analyst - Global Retail Company
David was great to talk to. Quickly resolved the problem at hand with great guidance. Quick responsiveness, knowledgeable resources. Keep on keepin' on!
Associate Business Systems Analyst - Professional and Business Services
David was very helpful and polite. He was quick to provide a response to my request. Even followed up to make sure everything was good to go. Whenever I contact support, I get a response within 1-2 hours, which is quite nice.
Treasury Staff Accountant - National Retail Company
The experience is great! The Trintech team professionalism is superb and always willing to help. Trintech support team is a pleasure to work with and always willing to assist with helping me and my team understanding some of the system.
Accounting Manager - National Retail Company
My problem was resolved in a timely manner. I also received a follow up to make sure everything was working correctly.
Accounts Receivable Specialist - National Restaurant Company
John is very attentive and persistent and very helpful. John rocks!
Accounts Payable Analyst - Manufacturing Company
Quick to respond, very helpful, provided a solution to my issue. Happy to have someone available during the weekend.
VP of IT - Banking & Financial Services
Great support in a very friendly manner. Trintech consultant was very patient and looked many ways until resolved my query. Trintech support are very friendly and approachable. They talked to me in terms I can understand not technical terms I don't.
Sales Audit Associate - International Retail Company
Servantes offered a successful solution quickly and I was able to resolve my issue. I am continually impressed with Trintech support. They all aspects of the system and have become a go-to.
Associate Accountant - Utilities Industry
Great! A delight to work with. Always knowledgeable and there to answer any questions! Always.
Sr. Staff Accountant - International Hospitality Company
Casey was very quick in his response. He recognized our desire to resolve the issue quickly and went about seeing that it was done in a timely fashion. Casey was also accommodating in explaining the steps as we went along. This was extremely considerate as we were asking questions along the way.
Club Reconciliations - Transportation Industry
I love when I get Jess. He knows his stuff. I don't have to explain a lot and he tells me what I can do or what fix is available.
Reconciler - Education Industry
Eric was a delight to work with, excellent on the phone and understanding the time sensitivity of my request, he was very quick to respond once he had my screenshots and got the matter resolved extremely quickly - Thank you!
Specialist Corporate Accounting - Chemicals & Plastics Industry
Reese took charge of the situation and along with his lead person were able to get us back up and running quickly. Delighted with the outcome and service. I cannot say enough about the great support we always receive from Trintech.
Admin - Banking & Financial Services
Trent was really helpful in helping me understand what was causing the issues. I really appreciate his quick responses and follow-up today (communication started yesterday), as this was a critical project to be completed for us.
Financial Accounting Analyst - Insurance Industry
Casey walked me through the process and explained each step and why we were taking it. The process was successful and we solved my issue. Your support team has always been able to help me with my T-Recs issues and are quick to respond. Thank you!
Advanced Accountant - National Retail Company
Quick to respond and very knowledgeable. Good listening skills and understood my requirements.
Global Process Owner - Global Pharmaceutical Company