Accor Uses Trintech’s Reconciliation Solution for its
Account Reconciliation Process to Eliminate Manual Spreadsheets

Accor, the world’s leading hotel operator and market leader in Europe, is present in 92 countries with more than 3,700 hotels. Accor’s broad portfolio of hotel brands – Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Suite Novotel, Mercure, Adagio, Ibis, Ibis Styles, Ibis Budget and Hotel F1 – provide an extensive offer from luxury to budget.

Accor struggled significantly with error prone, manual processes that delayed identifying exceptions and reporting; exposing the company to annual write-offs averaging $1.5 million. The company also had no process for escheatment, leading to an audit resulting in $3 million in penalties for unclaimed property that had not been filed with the appropriate states.

Since implementing Trintech’s reconciliation solution, Accor has achieved the following ROI:

  • Reconciliation for 1,000 locations achieved with 2.5 FTEs and a 95% reduction in errors
  • Reduced number of banks from 30 to 17, lowering overall bank fees
  • Reduced fraudulent activity by 50% with nearly $200,000 in first-year savings
  • Reduced the value of write-offs by $1.5 million through timely exception item identification
  • Up-to-date reporting of unclaimed property

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