The insurance industry is changing globally. Competition is intensifying, and to simply reduce costs by outsourcing is no longer the answer.

The industry faces digitization as both a threat and an opportunity, and the predicted result is a significant culture change.

According to an analysis by Ernst & Young: “Key challenges include rising competition, generally soft pricing conditions and tight profit margins. To effectively surmount these problems, many insurers are investing in technological solutions that improve front-end sales, distribution and customer service, and enhance back-end operational efficiency and expense management.”

This white paper addresses changes that must occur throughout the office of finance in order to handle these evolving challenges.

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