Trintech Privacy Policy

Online Privacy Policy

Trintech Inc., (“Trintech,” “Company,” “we,” “us”) respects the privacy of individuals with whom we interact (“you”).

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.trintech.com (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information. This policy applies to information we collect:

On this Website.
In e-mail, text and other electronic messages between you and Us.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
Information that we collect pursuant to the marketing and provision of our services, where we act as a controller of your information.

This policy does not apply to information collected by:

Any other website operated by the Company or any third party including our affiliates and subsidiaries.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Website. This policy may change from time to time (see Changes to our Privacy Policy).

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@trintech.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website or individuals with whom we otherwise interact, including information:

by which you may be personally identified, such as name, postal address, e-mail address, telephone number, business, title, or any other identifier by which you may be contacted online or offline (“personal information”);
your professional information necessary to market and deliver our services;
that is about you but individually does not directly identify you, such as browser information, general location of access (on a city-specific level); and/or
about your internet connection, the equipment you use to access our Website and usage details, including how you interact with our Website and services.

Information You Provide to Us

The information we collect on or through our Website or elsewhere may include:

Information that you provide by filling in forms on our Website. This includes information provided at the time of requesting further information about our products or downloading information contained on this site. We may also ask you for information when you report a problem with our Website.
Records and copies of your correspondence (including e-mail addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Your search queries on the Website.
When you correspond with us about our service or otherwise.
In the course of providing services
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, and other tracking technologies.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept a variety of cookies through the Cookie Settings displayed through the Cookie Banner on the Home Page. However, if you reject certain cookies, you may be unable to access certain parts of our Website. Unless you have adjusted your Cookie Settings so that it will refuse certain cookies, our system will issue cookies when you direct your browser to our Website. These are stored in your browser and allow websites to remember some information between page views and visits. If you wish to disable cookies, you can disable them through the Cookie Settings displayed through the Cookie Banner.

Trintech uses Google Analytics for aggregated website traffic analysis. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors of the Website. Please refer to the full list of third party cookies published below.

Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as those that are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices about How We Use and Disclose Your Information.
Product Analytics Tool. Trintech may automatically collect customer user identifiers upon your access to Trintech’s products in order to improve product adoption and customer satisfaction, including via the use of session replay tools.
Artificial Intelligence Tool. Trintech may use third-party systems or technologies, installed locally on Trintech owned and managed technology and that simulate human intelligence processes by machines, to collect customer user identifiers in order to either (i) provide services under an agreement with said customer (including customer support enhancement), or (ii) perform quality assurance or internal analytics (including detecting usage trends). Trintech does not use Artificial Intelligence Tools for automated decision-making or to make decisions that have any impact on the individuals.

We may tie this information to personal information about you that we collect from other sources or you provide to us.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties, including information to register for any of Trintech’s events or offerings and information to participate in Trintech webinars or other virtual events (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to other users of the Website or third parties at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions.

Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

How We Use Your Information

The below chart summarizes our use of personal information:

Types of Information Collected	Source of the Information	Purpose for Collection	Information Disclosed for a Business or Commercial Purpose? (Yes/No)	Categories of Third Parties (Which Does Not Include Service Providers) with whom the Your Information is Shared.
Identifiers (e.g., name, e-mail, postal address, and phone number)	Information Directly submitted by a Consumer online; information collected pursuant to a transaction or an agreement for the provision of our services; information collected by our service providers on our behalf; and information collected through communications with our customer service department.	To directly market our services to you.To present our Website and its contents to you.To provide you information, products or services that you request from us.To fulfill any other purpose for which you provide it.To notify you about changes to products or services we offer or provide through it.In any other way we may describe when you provide the information.To perform usage data analytical research in order to improve product adoption and customer satisfactionFor any other purpose with your consent.	Yes	Third parties engaged by us to perform usage data analytical research. Trintech will store usage data of US based customers in the USA . Usage data of all other customers will be stored in the EU. Artificial Intelligence third parties engaged by us based on legitimate interests or performance of a contract.
Professional or Employment Information	Information directly submitted by a consumer online; information collected pursuant to a transaction; information collected by our service providers on our behalf; and information collected through communications with our customer service department.	To directly market our services to you.To present our Website and its contents to you.To provide you with information, products or services that you request from us.To fulfill any other purpose for which you provide it.To notify you about changes to products or services we offer or provide through it.In any other way we may describe when you provide the information.For any other purpose with your consent.	Yes	Not shared with third parties.
Commercial Information	Information directly submitted by a consumer online; information collected pursuant to a transaction; information collected by our service providers on our behalf; and information collected through communications with our customer service department	To directly market our services to you.To present our Website and its contents to you.To provide you with information, products or services that you request from us.To fulfill any other purpose for which you provide it.To notify you about changes to products or services we offer or provide through it.In any other way we may describe when you provide the information.For any other purpose with your consent.	Yes	Not shared with third parties.
Website Browsing Activity	Web tracking technology such as browser cookies, flash cookies, and web beacons.	Website functionality, customization and security.Advertising and marketing.	Yes	Third party web tracking providers and third party B2B marketing and sales platforms (but only after you direct us to do so).

We do not rent, sell or share personal information about you with other people or non-affiliated companies.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our or an affiliate’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
To comply with any court order, law or legal process, including to respond to any government or regulatory request.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information which may be presented to you when you visit the website. In addition, you may use the following processes to control cookies:

Cookie Banner. You can set your “Cookie Settings” through the Cookie Banner displayed on the Home Page. In the Cookie Settings, you can enable or disable your consent preferences for a variety of cookies.
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Promotional Offers from the Company. If you do not wish to have your e-mail address/contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by clicking the link to unsubscribe or update your communication preferences in our initial email contact with you or by sending us an e-mail stating your request to info@trintech.com.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Accessing and Correcting Your Information

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users.

Rights under General Consumer Privacy Laws

Residents of states that have enacted general consumer privacy laws, including California, may have specific rights. Please note that we will seek to verify your identity when we receive an individual rights request in order to ensure the security of your information and that you may assign an authorized agent make a request on your behalf.

Such residents may have the right to request the deletion of personal information, but Trintech may not delete some or all requested personal information as required or allowed by applicable law. Such residents may also request to receive details about how we collect, use, and share your personal information. Specifically, you may request to receive the specific pieces of personal information that we have collected about you. Such residents may also have the right to correct any inaccurate personal data maintained by Us. Such residents may also have a right to opt-out of the sharing of their personal information.

We do not sell personal information and do not discriminate against you for exercising any general consumer privacy rights granted by state laws, such as the access, deletion, and correction rights described above. If we choose to offer a product enhancement or financial incentive that is contingent on you sharing personal information, we will ensure that the value provided to us by that collection is reasonably related to the value of the product enhancement or financial incentive.

If you would like to exercise any of your rights as described in this section, you can email us at privacy@trintech.com.

Data Retention

We will not retain your personal information for longer than necessary for us to perform the purposes set out in the chart above. Records containing your personal information are deleted after a set retention period according to our internal retention policies, as long as such records are not subject to a legal dispute, litigation, investigation, or tax audit.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

Do not Track Requests

Certain State laws require that we indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. “Do Not Track” is a standard that is currently under development. As it is not yet finalized, we adhere to the standards set out in this Privacy Policy and do not monitor or follow any Do Not Track browser requests.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address provided to us or through a notice on the Website. The date the privacy policy was last revised is identified at the top of the page.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at privacy@trintech.com.

International Considerations

We may store, process and transmit information in the United States and locations around the world – including those outside your country. All transfers to other countries will be performed in furtherance of the purpose(s) disclosed on the chart above.

Trintech puts in place appropriate safeguards or identifies an applicable derogation, each in accordance with applicable legal requirements to provide adequate protections for any transferred personal data. For example, we may use Commission-approved “Standard Contractual Clauses” or “Model Clauses”.

European Union Supplement

If you are a resident of the EEA or a resident of the United Kingdom (“UK”) or a resident of Switzerland, this Supplement explains what personal data we collect about you, how it is used, with whom it is shared, and rights you may exercise in relation to your personal data.

Legitimate Interest

We may process your personal data for the purposes of our legitimate interests, provided that such processing does not outweigh your rights and freedoms. Where we rely on legitimate interests, you have the right to object. Please keep in mind that if you object this may affect our ability to perform certain services for your benefit. We process your personal data based on legitimate interests in order to:

Protect you, us, or others from security threats by enhancing the security of our network and information systems;

Identify and prevent fraud;

Comply with applicable laws and industry regulations; and

Enable or administer our business and to provide services thereunder.

Other Legal Bases for Processing Personal Data

We will only collect and process personal data about you where we have a legal basis. Other than legitimate interests, legal bases include consent (where you have given consent), contract (where processing is necessary for entering into or the performance of a contract with you and the provision of personal data is required for that contract), research or statistical purposes (where processing is carried out for research or statistical purposes) and compliance with a legal obligation. Where we rely on consent, you retain the right to withdraw consent at any time.

Data Subject Rights

You can also exercise the following rights:

Deletion. You can ask to erase or delete all or some of your personal data.

Object to, or Limit or Restrict, Use of Data. You can ask to stop using all or some of your personal data (e.g., if there is no legal right to keep using it) or to limit use of it (e.g., if your personal data is inaccurate or unlawfully held).

Access Your Data. You can ask for a copy of your personal data provided in a machine-readable form.

Correction You also have the right to correct any inaccurate personal data maintained by Us

If we have collected and processed your personal data with your consent, then you can withdraw your consent at any time.

Automated Decision-Making

We do not make use of automated decision-making. As defined under current data protection laws, automated decisions are defined as decisions about individuals that are based solely on the automated (i.e., no human involvement) processing of data and that produce legal effects or that significantly affect the individuals involved.

Retention Period

We retain the personal data that we collect from you where we have an ongoing legitimate business need to do so (for example, to provide services or to comply with an applicable legal requirement).

Complaint

You have the right to register a complaint with a European data protection or supervisory authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

If you would like to exercise any of your rights as described in this Supplement, you can email us at privacy@trintech.com.

List of Third Party Cookies

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Third Party Cookie	Description	Link to Privacy Policy
Glassdoor	Glassdoor offers job listings, company reviews, CEO approval ratings, salary reports, interview reviews and questions, benefits reviews, office photos and more.	https://hrtechprivacy.com/brands/glassdoor
OneTrust	OneTrust is a provider of privacy management software platform. OneTrust’s platform supports Trintech’s compliance with the data privacy, governance and security regulations across sectors and jurisdictions.	https://www.onetrust.com/privacy/

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Third Party Cookie	Description	Link to Privacy Policy
Bizible	Bizible unifies behavioral and ad data with sales outcomes and machine learning, helping customers make the right marketing decisions.	http://www.adobe.com/uk/privacy/opt-out.html
Cloudflare	Cloudflare’s global cloud platform delivers a range of network services making Trintech more secure while enhancing the performance and reliability of its critical Internet properties.	https://www.cloudflare.com/policies/privacy/
Google Analytics	Google Analytics is a web analytics service offered by Google that tracks and reports website traffic, currently as a platform inside the Google Marketing Platform brand.	https://policies.google.com/privacy?hl=en
Google Tag Manager	Google Tag Manager is a tag management system (TMS) that allows to quickly and easily update measurement codes and related code fragments collectively known as tags on the Website. Google Tag enables the safe and easy deployment of analytics and measurement tag configurations from Trintech’s web-based user interface.	https://policies.google.com/privacy?hl=en
Hotjar	Hotjar is an intuitive, visual way to discover, consolidate, and communicate user needs, and provides product experience insights that show how users behave and what they feel strongly about.	https://contentsquare.com/privacy-policy/
Marketo	Marketo develops and sells marketing automation software for account-based marketing and other marketing services and products including SEO and content creation.	https://www.adobe.com/privacy.html

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Third Party Cookie	Description	Link to Privacy Policy
Google	For apps or sites, user-generated content is content that users contribute toward any app or site, visible to at least a subset of other users. User-generated content can include text, comments, images, video, profiles, usernames, votes, likes, hearts, or other media, for example.	https://policies.google.com/privacy?hl=en
Google Maps	Google Maps is a web mapping platform and consumer application offered by Google.	https://policies.google.com/privacy?hl=en
Google Photos	Google Photos is a photo sharing and storage service developed by Google.	https://policies.google.com/privacy?hl=en
Gstatic	Gstatic.com is a Web domain owned and used by Google for accessing the Gstatic server: a server where Google hosts its static content like CSS, images or JavaScript.	https://policies.google.com/privacy?hl=en
LinkedIn CDN	LinkedIn is a business and employment-oriented online service that operates via websites and mobile apps.	https://www.linkedin.com/legal/privacy-policy
Typekit (now Adobe Fonts)	Adobe Fonts is an online service that provides its subscribers with access to its font library, under a single licensing agreement. The fonts may be used directly on websites, or synced via Adobe Creative Cloud to applications on the subscriber’s computers.	https://www.adobe.com/privacy/policies/adobe-fonts.html
YouTube	YouTube is online video sharing and social media platform owned by Google.	https://www.youtube.com/howyoutubeworks/privacy/

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Third Party Cookie	Description	Link to Privacy Policy
AppNexus	A business unit within AT&T, Xandr powers a global marketplace for premium advertising.	https://appnexus.app/privacy/
DoubleClick	DoubleClick Digital Marketing (DDM) is an integrated ad technology platform owned by Google that enables advertisers to create and manage digital marketing campaigns.	https://policies.google.com/privacy?hl=en
Facebook	Facebook is an online social media and social networking service owned by Meta Platforms.	https://www.facebook.com/privacy/center/?locale=en
Google AdSense	Google AdSense is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience.	https://policies.google.com/privacy?hl=en
Google Syndication	Google Syndication is a domain owned by Google that is used for storing and loading ad content and other resources relating to ads for Google AdSense and DoubleClick from the Google CDN.	https://policies.google.com/privacy?hl=en-US
LinkedIn Ads	LinkedIn is a business and employment-oriented online service that operates via websites and mobile apps.	https://www.linkedin.com/legal/privacy-policy
Microsoft Bing Advertising	Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.	https://www.microsoft.com/en-gb/privacy/privacystatement

Effective Date: July 1^st, 2026.

Revision: January 1^st, 2027