Our Services
Expertise That Helps You Make Time Count
At Trintech, our Services organization ensures you realize the full value of your AI Financial Close investment — faster, smarter, and with confidence.
From implementation to optimization and ongoing support, we help you eliminate manual burdens, strengthen controls, and drive measurable results across the Office of the CFO.
A True Partnership Model
We don’t treat customers as accounts — we treat them as partners. And our customers feel the difference:
"To describe our relationship with Trintech in one word, it would be partnership."
"The implementation of Trintech was very straightforward, and we had great support from the Trintech team."
Our Services team brings:
Deep financial close expertise
Industry-specific best practices
ERP integration experience
Proven implementation frameworks
A commitment to long-term success
Our Services Approach
Align Before You Automate
Before technology, there must be alignment.
We work with finance leaders to:
- Assess current-state close maturity
- Identify process gaps and risk exposure
- Define automation opportunities
- Align solution design to strategic priorities
- Build measurable ROI models
Because implementing automation without improving process simply makes a bad process faster.
As one enterprise customer put it: “If we didn’t take the time to evaluate those processes prior to implementing technology, we would only be doing that bad process faster.”
Our goal: ensure your implementation supports not just today’s close, but tomorrow’s growth.
Fast Time to Value. Structured Execution.
Purpose-built solutions deserve purpose-built implementations.
Our consultants guide you through:
- Solution configuration (no-code, highly configurable environments)
- ERP and data integrations
- Risk-based rule creation
- Workflow and control design
- Journal entry automation configuration
- High-volume transaction matching optimization
Customers consistently highlight the speed and clarity of our approach:
“It could not have gone much better.” – Siemens
“We were up and running the day after it was installed.” – Municipality of Kolding
We specialize in complex environments:
- SAP ecosystems
- Workday-certified integrations
- Multi-ERP coexistence
- Banking and financial services complexity
- Retail high-volume reconciliation
Our implementations are structured, transparent, and outcome-focused, designed for rapid time to value.
From Manual to Intelligent
AI Financial Close is not just about automation, it’s about intelligent transformation.
Our team helps you:
- Implement risk-based reconciliation
- Configure automated journal workflows
- Optimize exception management
- Deploy intelligent matching rules
- Enable embedded AI capabilities
- Prepare for continuous close adoption
And the results speak clearly:
“We auto-match over 90% of transactions, which has been a significant win for us.” – Western and Southern Financial Group
“What used to take a team of four is now accomplished with a team of two.” – Specsavers
“We have saved 50–70% on time spent on reconciliations each month.” – Autohuset Vestergaard
Automation isn’t about replacing people. It’s about freeing them.
“Our people have moved away from manual, tedious tasks to focus on more strategic initiatives.” – Avanti West Coast
That’s how teams make time count.
Your Transformation Doesn’t Stop at Go-Live
Transformation doesn’t end at implementation.
We provide ongoing services to:
- Expand automation coverage
- Improve auto-match rates
- Enhance close visibility
- Standardize processes globally
- Support ERP migrations (e.g., ECC to S/4HANA)
- Scale automation across entities
Customers often begin with one use case and expand rapidly:
“We’ve grown significantly, and we aren’t even thinking about needing to expand our team because the solution scales with us.” – Haleon
“Automation has enabled us to absorb growth without adding headcount.” – CBRE
Optimization isn’t incremental, it compounds.
Empowered Teams Drive ROI
Adoption drives value.
We provide:
- Role-based training
- Administrator enablement
- Super-user development
- Best-practice workshops
- Governance education
Customers consistently emphasize ease of use:
“It’s so easy to use.” – Texas A&M AgriLife
“The training videos are gold.” – Tower Federal Credit Union
When teams feel empowered, transformation accelerates.
Reliability You Can Count On
Reliability is foundational to financial operations.
Our Customer Success model includes:
- Dedicated account management
- Proactive optimization reviews
- Upgrade planning
- Global support coverage
- Success Center access
- Roadmap collaboration
And customers notice the difference:
“Trintech is very customer-focused. They’re different from the rest.” – American Airlines
“The support team is fantastic.” – Ahold Delhaize
“It genuinely feels like Trintech listens.” – Severn Trent
Customers Share What It's Like Working with Trintech
Global Trintech Connect Events
Our annual flagship Trintech Connect events, regional and virtual user groups, and lunch & learn series provide opportunities for you to network, learn about new and upcoming innovations, and collaborate to solve the unique challenges that you are facing. These events help you get the most out of your Trintech solution.
Make Time Count
Whether you’re modernizing from Excel, scaling after an acquisition, or navigating an ERP transformation, Trintech Services helps you move forward with confidence.
Let’s build a smarter, faster, more intelligent financial close — together.
Adra Support
North & South America: +1 800 317 7998
UK: +44 (0) 8706 260729
Norway: +47 21 30 00 00
Australia: +61 2 8317 1636
Email: support@adra.com
Cadency Support
North & South America: +1 800 317 7998
EMEA: +44 (0) 8706 260729
Asia Pacific: +1 855 882 7420
Australia: +61 2 8317 1636