Before Trintech: Growing Transaction Volumes Slowing the Close

Q: Claudia, could you introduce yourself and describe the challenges Mountain Warehouse was facing prior to implementing Trintech?

A: My name is Claudia Olmos, and I’m the Finance Manager for Revenue, Operations, and Transformation at Mountain Warehouse.

As our company has continued to grow, especially with operations across multiple countries, the volume of transactions increased significantly. Managing and reconciling those transactions became more challenging over time. We needed a solution that would help us run reconciliationsfaster and more accurately, as well as ultimately enable a faster close, while ensuring we were always working with the correct data and information.

Why Trintech: Flexibility, Rules & Ease of Use

Q: What stood out to you when evaluating Trintech as a solution?

A: What we really liked about Trintech was the flexibility. We’re able to set rules, organize data, and use information in the way that best fits our business.

We also received very positive feedback from other companies, and personally, I had used Trintech in a previous role—so I already understood how powerful the solution could be. On top of that, the platform is very user-friendly, which made adoption easier for the team.

After Implementation: Faster Close, Better Engagement & Less Manual Work

From Excel to Automation

Q: Looking back, what are the main benefits you’ve seen since implementing Trintech?

A: The biggest change is that the work is far less tedious. Before Trintech, we were reconciling in Excel, and it took forever—it was really bad. Now, reconciliations are more streamlined, and the team is much more engaged. They genuinely like using the platform and understand the benefits it brings to their daily work.

Measurable Impact: Closing Faster with Better Reporting

Q: Have you seen measurable improvements in the close process?

A: Yes, absolutely.

We used to close on Day 5. Now, we’re closing on Day 3—and sometimes even Day 2. That’s a significant improvement. Because of that, we’re also able to produce a better, more reliable set of revenue reports for the entire company.

Partnership & Support: “We’re Really Happy with the Service”

Q: How would you describe your relationship with the Trintech team?

A: I love it. The relationship has been fantastic.

Our relationship manager is always checking in—asking what we need, what we can improve, and how Trintech can better support us. If we ever have an issue, she’s immediately on top of it.

The IT support team is also excellent. When we send emails, we get quick responses and really helpful solutions. We’re genuinely very happy with the service.