When it comes time to evaluate your software providers, it’s easy to get caught up comparing features, integrations, user reviews, analyst reports, and ROI calculators. But behind every platform are people — and how those people feel about where they work matters more than most buyers realize.

As reported by many sources including Forrester, inspirational speaker Simon Sinek, customer experience thought leader Annette Franz, , and research from Harvard Business Review: happy, supported employees build better products, deliver a better experience, and stay longer to help customers succeed. If you want to understand how a company treats its customers, start by looking at how it treats its people.

Employee Experience Drives Customer Experience

When employees feel valued and trusted, they bring that energy to every interaction — from developing the product to supporting customers after go-live. They listen more carefully, collaborate more openly, and take ownership when things need fixing.

On the other hand, when employees are burnt out, disconnected, or constantly turning over, customers feel that instability too. The handoffs get messy. The follow-through slips. The relationship suffers.

Finance and accounting teams rely on mission-critical software, the quality of that partnership isn’t just a “soft” factor — it directly affects performance, accuracy, and trust.

The Office of the CFO Runs on Trust

The Office of the CFO doesn’t have time for uncertainty. Finance leaders expect precision, reliability, and consistent experience from their technology partners.

That stability doesn’t only come from a logo or a product roadmap. It comes from the people behind it — their expertise, consistency, passion, and care. When a company’s culture supports its employees, that confidence shows up in every customer interaction.

Employee Well-Being as a Hidden Differentiator

In our industry, culture isn’t often discussed in RFPs — but maybe it should be. Employee well-being is one of the most reliable indicators of customer success.

At Trintech, our people feel empowered, supported, and connected to a common purpose: making life easier for finance teams. That creates an environment where innovation is natural and accountability is shared across teams.

Our Glassdoor rating reflects what we live every day — a culture that values transparency, humility, and growth. Those qualities don’t just make Trintech a great place to work; they make us a more dependable partner for our customers and partners.

A Reflection Worth Considering

It’s easy to overlook something as simple as employee sentiment when evaluating technology partners, but that’s where independent platforms like Glassdoor help tell the real story. Glassdoor reviews come from current and former employees (not marketing/HR/Sales teams) offering an unfiltered look at a company’s culture, leadership, and engagement.

When you take a moment to compare those insights across the market, a pattern emerges. Some providers struggle with turnover, unclear leadership, or inconsistent employee experiences. Others — like Trintech — show stability, growth, and a sense of shared purpose. That difference doesn’t just live inside the company; customers feel it every day.

From the first sales conversation to implementation and ongoing support, the way you’re treated reflects the health of the people behind the scenes. At Trintech, customers work with teams that genuinely care — because they’re treated with that same respect and trust internally. It’s a simple truth: when people love where they work, it shows up in how they serve you.

A Better Way to Evaluate Vendors

When selecting a technology partner, it’s worth looking beyond the feature list. Ask questions that reveal what kind of company you’re bringing into your ecosystem:

• Do employees feel proud of where they work?
• How long do they stay?
• What do they say about leadership and collaboration?
• Does the company’s culture align with your organization’s values?

These insights tell you more about long-term success than any demo ever could.

Written by: Tamir Sigal, CMO of Trintech