Before Trintech: Manual Reconciliations Couldn’t Keep Up with Rapid Growth

Q: Robert, can you introduce yourself and describe the challenges Metro Bank faced before implementing Trintech?

A: My name is Robert Waciorski, and I work at Metro Bank. I’ve been with the bank for 14 years, and we’ve been using Trintech’s reconciliation solution for about 13 years.

When Metro Bank first opened its doors, we were a new bank, and all reconciliations were done manually in Excel. Very quickly, the bank experienced exponential growth. Our reconciliation team grew from about four people to ten in a short period of time, and it became clear that this growth model wasn’t sustainable. We knew that without automation, we’d need to continue adding headcount just to keep up. That’s what led us to invest in an automated reconciliation solution.

Why Trintech: Automation with Flexibility and Control

Q: What made Trintech stand out during your evaluation?

A: We evaluated several vendors, but Trintech really stood out. We decided to move forward with automation—and honestly, the rest is history.

Implementation: A “Blank Canvas” That Enabled Agility

Q: What did the implementation process look like?

A: The implementation began with training from two Trintech professionals. A small group of us became key subject matter experts, and over the course of about three weeks, we were trained on the solution.

At the time, we were given a blank canvas with the solution. Using the training we received, we were able to build exactly what we needed. That approach was almost like having a custom-made solution. The biggest advantage is agility. We can now move from idea to deployment within a couple of hours, rather than waiting weeks or months through traditional bank change-management processes.

A Game Changer: Scaling Growth Without Scaling Headcount

Q: How has Trintech impacted your operations today?

A: As the bank has continued to grow exponentially, many departments have had to grow significantly in size. But in reconciliations, we’ve been able to remain steady in headcount despite that growth.

We’re now handling a significantly higher volume of reconciliations, yet the team size hasn’t increased. The solution has become a core, stable second line of defense for the bank. That stability is incredibly important in a banking environment.

Measurable ROI: Hours Saved Every Day

Q: Can you share any specific efficiency gains?

A: Absolutely. Recently, we reached out to the Trintech team for advice on one of our processes. Based on that guidance, we made a change that’s now saving the team three hours every single day.

Those kinds of gains add up quickly and make a real difference for our team.

Partnership & Support: “Always Happy to Help”

Q: How would you describe your relationship with Trintech?

A: I’d describe it as fabulous.

We’ve been on this journey together for a long time. Whenever I have a question or a problem, it’s just a quick email back and forth, and the Trintech team is always happy to help find a solution. That level of support and collaboration has been incredibly valuable to us.