Q: Ali and Quenten, can you introduce yourselves?

Ali: My name is Ali Ijaz, and I’m a Finance Manager at Fidelis. We operate across more than 150 insurance lines, managing a wide range of financial activities within the insurance and reinsurance space.

Quenten: My name is Quenten Blades, and I’m a Reporting Accountant on Ali’s team, managing day-to-day usage of Trintech.

Before Trintech: Manual Bank Reconciliations Limiting Visibility and Efficiency

Q: Can you describe the challenges Fidelis faced before implementing Trintech?

Ali: Before Trintech, our biggest challenge was manual bank reconciliations. The team had to log into bank portals daily, download statements, and manually input data into reconciliations. It was a tedious and time-consuming process. Because of this, we were only able to reconcile monthly, which meant we had very limited time to investigate exceptions or clear outstanding items effectively.

The Need for Change: Scaling Operations Across High-Volume Transactions

Q: What drove the decision to automate your reconciliation process?

Ali: With the volume of transactions we handle across our insurance lines, the manual approach simply wasn’t sustainable.

We were spending weeks on bank reconciliations, and by the time they were completed, there was very little time left to analyze discrepancies or focus on higher-value finance work.

We needed a solution that would:

• Free up time for analysis and exception handling
• Automate data collection from banks
• Provide real-time visibility into reconciliations
• Enable faster close timelines

After Implementation: Daily Automation & Real-Time Visibility

From Monthly to Daily Reconciliations

Q: How has Trintech transformed your reconciliation process?

Ali: The biggest change is that we’ve moved from monthly reconciliations to daily reconciliations.

We now receive automated daily transaction feeds directly from our bank portals, which eliminates the need for manual data extraction.

This has dramatically improved visibility and control over our financial data.

Faster Close: From Day 7–8 to Day 2–3

Q: Can you quantify the impact on your close process?

Ali: Absolutely.

Before Trintech, we were closing bank reconciliations around working day 7 or 8. Now, we’re completing them by working day 2 or 3.

That’s a significant improvement and has made our entire month-end and quarter-end processes much smoother.

More Time for What Matters: Exception Handling & Value-Add Work

Q: Beyond speed, what other benefits have you seen?

Quenten: The efficiency gains have given us something even more valuable—time.

Previously, we spent most of our time just completing reconciliations. Now, we can focus on:

• Investigating exceptions in detail
• Clearing outstanding items faster
• Performing more value-added finance work

We’ve shifted from being reactive to being proactive.

Enhanced Collaboration: Global Teams Working in One System

Q: How has Trintech improved collaboration within your team?

Ali: We now work with an outsourced team in India, who can log into the system, leave comments on individual line items, and collaborate directly within the platform.

This has created better communication, transparency, and accountability across teams—something that wasn’t possible before.

Partnership with Trintech: Guidance, Value & Support

Q: How would you describe your experience working with Trintech?

Ali: The relationship has been excellent from the start. The team guided us through the process, helped us find the right implementation partners, and provided strong support throughout.

When we compared solutions, the value proposition from Trintech made it an easy decision.

They’ve been instrumental in helping us transform our reconciliation processes.