Stacey Bye is a senior manager on Trintech’s newly created Technical Account Management team. She grew up in Wyoming and then moved to Nebraska right after college to work for an insurance company. While in Wyoming, she started playing volleyball, which she still enjoys – at last count, she’s captain of four different teams! Stacey and one of her daughters currently live in Omaha with their two dogs.
Shannon: Hi Stacey, great to see you! Congratulations on being selected for the Trintecher Spotlight.
Stacey: Hi Shannon, it’s nice to see you again too.
Shannon: Recently, I heard about your move to the new Technical Account Management team. I don’t think a lot of our customers have heard about it. Can you tell us a little about what you and your team do?
Stacey: Sure, we work with customers on several different fronts. First, as the name implies, we take technical questions from our prospects and customers – things like what are the requirements for moving to the cloud? We also work with customers that have experienced a lot of turnover to help them make sure they continue to have internal technical expertise in the product. And occasionally, we pitch in to help with a customer question that’s come into support or their account development contact. Our team also does something called a health check where we look at a customer’s configuration to see if they are using the system in the most effective way possible. Additionally, we do a lot of POC work, and I really enjoy that aspect of my job.
Shannon: Wow, that’s a long list! Some folks may not be familiar with what POC or “Proof of Concept” means in this context. Can you elaborate on that a little bit?
Stacey: Sure, when a prospect or customer is looking at a new Trintech solution for their business, a POC helps them to understand the benefits since they’re able to see their own data set up in our software. Most of the time, this involves us setting up reconciliations for some sample accounts.
Shannon: You said that’s your favorite part, why?
Stacey: It’s fun for me to work with real customers and real data, and it keeps me on my toes. I’m always learning. The more I do, the more I understand about our products. I love it!
Shannon: Sounds like you are in the right place! What do you think makes you successful at your job?
Stacey: I started out as a customer, so I am really able to relate to our customers. Not only did I create all of the interface files that my company imported into T-Recs but I also worked closely with the Admin for T-Recs before I came to work at Trintech, so I really understand how the software works. After that, I came to Trintech and implemented T-Recs for our customers. Each step has broadened my own use and understanding of how our customers use the software. In any engagement, my goal is to set our customers up for success. I want them to get the most out of the solution, and I’m going to tell them how they can do that. And, working so closely with our customers, you develop a personal relationship, so I believe another thing that makes me successful is that I take everything seriously and when a customer reaches out to me, I’m going to do my best to get them an answer.
Shannon: I think your customers really appreciate that. What do you like most about your job?
Stacey: I really love my team. My boss is very supportive, too. And I like how willing people are to assist when I need help with something. It’s a pretty simple concept, but it goes a long way in making your job fun.
Shannon: Speaking of fun, tell me a little about what you do outside of work. You mentioned that you play volleyball? How did that start?
Stacey: Yes, I play a lot of volleyball. I started in a league at work several years ago just to get to know people, and I just kept at it. I’m the captain of 4 different teams. Altogether, there’s an all-girl teams, co-ed teams, sand court and indoor teams.
Shannon: Wow, that is a lot of volleyball! I had no idea there were that many options. You must be pretty good to lead that many teams.
Stacey: Well, I’m an aggressive player. I am super competitive and want to win, but I also know that it’s just for fun and we laugh a lot.
Shannon: I admire that kind of dedication. I think all I could do is watch the ball go by! How about your first job? What was that?
Stacey: I was a swimming instructor. It was a fun first job. I had a family request me specifically to teach their youngest son to swim. He was terrified of the water. It was very rewarding to coach him through that process.
Shannon: What a great first job. Okay, one last question. If you could give your younger self some advice, what would it be?
Stacey: I think as you get a little further on in life, you can put things in perspective a bit more. It would have been nice to have that perspective earlier. I think I’d tell myself the people who truly love you don’t see all the flaws you see and that I should learn to see myself through their eyes.
Shannon: I think a lot of people can relate to that sentiment. Thanks so much for talking with me today.
Stacey: Of course! It was my pleasure.