We only succeed when you do. So we do everything in our power to make success happen.

Customer Success Experience

Trintech is dedicated to your long-term success. Partner with us, and we will go the extra mile to make sure you get the support you need, whenever you need it.

We’ll train you on webinars. Give you detailed documentation on our solutions. Take your customer service calls. And run networking events — all to make sure that as a Trintech customer, you consistently have the tools you need to succeed.

After all, your success is our success.

And we know that financial transformation — or even a simple evolution of the financial close process — is not an item to cross off a checklist. It’s a journey, one that requires growth and collaboration, and you can rest assured that we’ll be with you every step of the way.

Customer Success Team

The Trintech Customer Success Team’s aim is simple: to help you achieve your business goals through a best-in-class experience with our solutions. No matter which Trintech solution you’re using, we’ll continue to develop tools and resources that will help you use it effectively.

And we’ll pair you with a Customer Success Representative who can serve as a resource throughout your journey with Trintech. We’re dedicated to building a strong and lasting relationship with you, one that extends well beyond sale and implementation.

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Trintech is dedicated to your long-term success

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Customer Support

Cadency Support

Need Cadency-specific support? Call or email to get help.


Adra Support

Need Adra-specific support? Call or email to get help.

+47 21 30 00 00

Are you an existing customer looking for support? We’ve got your back — please visit the  portal, and we’ll get you what you need as quickly as possible.

Visit the Success Center