2021 Trintech Global Benchmark Report

COVID-19 Exposed Weaknesses in Organizations’ Financial Close Process and Accelerated the Path Towards Automation

As companies transitioned to remote operations, organizations that relied heavily on manual processes found it difficult to continue to do their jobs at the same level – let alone deliver on the new expectations required of them to provide timely, critical business insights. What is certain is that these expectations are now essential for businesses moving forward, however, the ad hoc processes many organizations were forced to adopt in the short-term to meet those expectations are not sustainable long-term. Now is the time for organizations to institutionalize technology to standardize and automate key financial processes to be able to continue to support these growing expectations.

Benchmark Report Demographics

Trintech conducted a global survey of 486 financial professionals across 430 organizations in Q1 of 2021 to evaluate which parts of the financial close process have been automated, which are in the process of being automated, and where finance and accounting (F&A) teams are looking to adopt automation in the future. Covid-19 exposed weaknesses in organizations’ financial close process and accelerated the path towards automation.

In the survey, Trintech received responses from 65% of mid-market organizations and 35% of large enterprise organizations. Of the 486 finance professionals surveyed, 14% were C-suite executives, 36% were managers or directors, and 50% were finance professionals. The Trintech 2021 Global Financial Close Benchmark Report provides an analysis of the research.

Survey At A Glance

Time Pressures

Completing quality work on time, while simultaneously balancing workforce issues (i.e., attracting talent and managing employee burnout) will be the biggest challenges for finance professionals over the next five years.

Process Standardization

Process standardization and streamlining within the financial close are being prioritized by the Office of Finance this year.

Financial Automation

Financial automation is essential for organizations to thrive. A lack of automation is identified as the largest contributing factor to an inefficient financial close.

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Financial Close Challenges in the Past 12 Months

The past year saw a major shift in how businesses operated; organizations worked remotely while navigating unprecedented circumstances. As companies transitioned to remote operations, these new expectations added even more complexity for finance teams adjusting to their new work settings.

2021 Global Benchmark Report Statistics Adra Mid-Market | Meeting Deadlines/Time-pressures: 53%, Remote Work: 47%, Providing analysis: 28%, Reduced Team Size: 25%

Of the seven options that respondents were given, mid-market organizations chose their top two challenges in the past year. The respondents specified that they mainly struggled with:

  • Meeting Deadlines & Time-Pressures (53% of total responses)
  • Remote Work (47% of total responses)
  • Providing Analysis to Gain Business-Critical Insights (28% of total responses)
  • Reduced Team Size (25% of total responses)

Out of these top four choices, meeting deadlines and remote work were prioritized as the most pressing financial close challenges. As a result of switching to remote- or hybrid-working environments, there’s no question that many mid-market organizations struggled with the transition.

Barriers to an Efficient Financial Close Process

In addition to financial close challenges, survey respondents dictated the barriers they experienced during the close process. As companies transitioned to a remote work environment, the methods, and tools that the Office of Finance previously relied upon to complete their financial close were no longer feasible options since many of them were manual and utilized disparate systems. This ultimately led to a decrease in efficiency and an increase in the likelihood of missing deadlines and providing inaccurate reporting.

2021 Global Financial Close Benchmark Report | Adra Mid-Market Statistics | Lack of Automation 51%, Lack of Standardization 25%, Manual work and errors 47%, Volume of work 23%

When respondents were asked what was preventing them from having the most efficient financial close process:

  • 51% identified a lack of automation as one of their top two reasons
  • 47% identified manual work and errors as one of their top two reasons
  • 25% identified a lack of standardization as one of their top two reasons
  • 23% identified volume of work as one of their top two reasons

Key Area for Improvement Over the Next 12 Months

Over the next year, respondents stated that they would make the following a key area of improvement in their financial close process:

  • 38% ranked process standardization & streamlining (e.g., Recs Policy Standardization) as their key area of improvement
  • 33% ranked financial process automation (e.g., Automated Matching) as their key improvement area
  • 11% ranked improve quality & accuracy of numbers as their key improvement area

2021 Global Financial Close Benchmark Report | Pie charts of 38% Financial Process Automation, 33% Process Standardization & Streamlining | 11% Improve Quality & Accuracy of Numbers

When we narrow down the responses to mid-market organizations, we see that financial process automation and standardization are the key areas of improvement for all roles over the next 12 months. Organizations should take a parallel approach by standardizing and automating their processes to accelerate the time required to achieve a healthy ROI for their efforts.

Biggest Challenge for the Financial Close in 5 Years’ Time

When asked where mid-market organizations see the biggest challenge over the next five years:

  • 54% ranked completing quality work, making sure the work is accurate, and meeting deadlines as their biggest challenges
  • 30% of respondents ranked attracting talent and overtime and employee burnout as their biggest challenge

2021 Global Financial Close Benchmark Report | Pie charts of 25% Completing Quality Work, 20% Making Sure Everything is Done, 17% Overtime and Employee Burnout

The fact that 54% of mid-market respondents are concerned with their work capabilities reinforces the sheer volume of work that was added to the Office of Finance because of the uncertainty brought on by the pandemic. In addition to processes and technology, it is also critical to think about people because they are the key components to transform an organization’s Office of Finance.

The challenges that 2020 introduced or exposed, like increased expectations for timely insights, additional workload requirements, and difficulties working with manual spreadsheets to produce reliable reporting will continue to expand — and companies need to acknowledge that the status quo is no longer sustainable and change is required for future success.

Download the Global Financial Close Report

Discover the common challenges F&A teams faced in 2020