Guide to Transaction Matching

Why Trust Matters in AI

As a global leader in financial automation for the office of the CFO, Trintech takes a clear stance: AI must be responsible, secure, explainable, and never a black box. Our AI helps finance teams make decisions faster, with clarity—not confusion—and always under human control. Whether you’re a customer, partner, employee, or just curious, this is where we lay it all out. No fluff. No smoke. Just how we build, govern, and operate AI with integrity.

Our AI Philosophy

We design AI to augment human decision-making—not replace it. We build tools that support accuracy, compliance, and accountability in some of the world’s most regulated industries.

Guiding principles include:

  • Transparency: You deserve to know how our AI works, what data it uses, and what it’s doing.
  • Accountability: Our AI outputs are overseen by people—always. You stay in control.
  • Fairness: No hidden bias. We audit and retrain our models to ensure equity in outputs.
  • Privacy: Your data is never used to train general-purpose AI models. Full stop.
  • Security: Enterprise-grade architecture and access controls protect your data at every layer

How We Use AI

Trintech uses AI to deliver smarter, faster, and more secure experiences for finance and accounting teams:

  • Conversational Interfaces: Natural language tools simplify complex workflows
  • Document Intelligence: AI reviews financial documents to flag anomalies and recommend remediation steps
  • Internal Use: We use AI internally to boost support efficiency, not just customer-facing innovation

You (as our customer) always stay in the driver’s seat – our AI just clears the road ahead

Governance That Goes Beyond Compliance

We didn’t wait for regulation to get serious about AI governance. Our framework was built from the ground up with global standards like ISO/IEC 23894 and NIST AI RMF in mind and it’s continuously evolving.

Governance at Trintech includes:

  • Model Stewards: Own lifecycle management and bias monitoring
  • Security & Privacy Officers: Ensure GDPR, CCPA, and data protection best practices
  • Cross-Functional Reviews: use cases gets vetted through privacy, risk, and compliance lenses

Governance isn’t a checkbox—it’s our operating system

Embedded Ethical Standards

Ethics are baked into every layer of our AI lifecycle:

  • Human-Centered Design: AI helps people, not replaces them
  • Bias Detection & Mitigation: We test, audit, and re-train with fairness in mind
  • Explainability: Tools like SHAP and LIME help you understand model behavior
  • Responsible Data Use: Data is collected with consent and handled with encryption and anonymization
  • Training & Oversight: Employees are regularly trained on responsible AI, fairness, and governance

Your Controls. Your Data. Your Choice.

Transparency isn’t just for show. We build it into our software:

  • Opt-In AI Features: You control where and how AI is used
  • Audit Trails & Summaries: Finance users see how AI reached its recommendation
  • Data Deletion Requests: You can disable or remove data at any time
  • Change Management: Every model update goes through a rigorous RFC and rollback process

Compliance Without Compromise

We align with:

  • GDPR, CCPA, and global privacy laws
  • Industry-specific finance and audit requirements

Always Improving. Always Accountable.

AI is never “set it and forget it” at Trintech. We:

  • Monitor models monthly for accuracy, bias, and drift
  • Recalibrate when performance dips
  • Retire models when they no longer meet our standards
  • Maintain logs, approvals, audits, and DPIAs for every model and use case

Have Questions? Want to Report an Issue? We believe in two-way transparency. Reach us directly: AITrust@trintech.com

Report unethical use. Ask technical questions. Or just tell us what you’d like to see in future updates.

Stay informed by bookmarking this page—we update it as our AI evolves, and regulations change. Finance is transforming, and Trintech is leading the way with responsible innovation