For more than 20 years, a leading regional health insurance provider has partnered with Trintech to automate treasury operations and simplify high- volume account reconciliations. Today, the Treasury Operations team processes more than 10,000 transactions each month through Trintech, enabling a lean team to maintain financial accuracy while supporting the organization’s ongoing digital transformation.

As the organization modernizes its finance technology with Workday, they have expanded their automation strategy by implementing Trintech’s Workday Connector and becoming an early adopter of Beacon, Trintech’s embedded AI assistant. Together, these innovations enable continuous reconciliation, provide faster access to financial data, surface issues earlier in the close process, and reduce administrative effort—creating a foundation for AI-powered autonomous finance. “We’re trying to be more on the front end of AI. Thankfully, we have partners like Trintech who have done the legwork—we don’t have to build it or figure it out ourselves.”

The Challenge

Before implementing Trintech, the organization’s reconciliation process relied entirely on spreadsheets. Treasury staff manually downloaded bank transactions and ledger data, compared records in Excel, and investigated discrepancies by hand; a time-consuming process that became increasingly difficult as transaction volumes grew. “All of our reconciliations were done in Excel. The process was very manual, downloading all of the bank transactions into a CSV file and then downloading the ledger into a file and comparing them.”

The complexity extended beyond transaction volume. Financial data originated from multiple systems, each with different formats and structures, making reconciliation increasingly labor intensive. “In our industry, there’s a vast amount of data. You’ve got system data structured one way from your ERP and bank data structured differently.” As the organization grew, they needed a solution capable of scaling without requiring additional headcount.

A Trusted Partner through Digital Transformation

This leading regional health insurance provider has relied on Trintech since 2005 to automate cash account reconciliations and transaction matching. During its recent finance modernization initiative, the organization evaluated other reconciliation solutions but ultimately chose to continue its partnership with Trintech. The deciding factors were Trintech’s proven ability to manage high-volume reconciliations, its deep understanding of their environment, and its continued investment in innovation. “Trintech’s ability to handle high-volume reconciliations and transaction matching is excellent.”

Continuous Reconciliation with Workday

As part of its Workday implementation, the health insurance provider deployed Trintech’s Workday Connector, eliminating the need for monthly ledger exports and fundamentally changing how reconciliations are performed. Previously, ledger data was exported from Workday once a month before reconciliation work could begin. Today, ledger information is synchronized automatically every day, allowing transactions to be matched continuously instead of waiting until month-end.

That shift has transformed the close process. Rather than discovering issues after the accounting period ends, treasury analysts now identify missing or incorrect journal entries throughout the month, giving teams time to resolve problems before they affect financial close. “I’m able to catch errors and oversights before they become larger problems. If I see, ‘Oh, this entry didn’t get imputed and it should have,’ I can alert the necessary individual directly.”

With more transactions reconciled throughout the month, fewer exceptions remain at period-end, allowing the team to complete certifications faster and spend less time investigating discrepancies. “There’s more items matched up by the time the end of the month rolls around, and fewer exceptions to investigate since we’re catching errors sooner.”

Moving Towards Autonomous Finance with Trintech’s AI

IBuilding on its automation strategy, this leading health insurance provider became an early adopter of Trintech Beacon, piloting Trintech’s embedded AI capabilities as part of its broader AI initiative. Rather than replacing existing processes, Trintech Beacon is helping simplify many of the administrative tasks that traditionally consume treasury resources. One capability that immediately stood out was Trintech Beacon’s ability to analyze existing reconciliation documentation and recommend match rules. “I just discovered yesterday I could drop a spreadsheet in there and it would suggest match rules.”

For a team that has accumulated years of institutional knowledge, this dramatically reduces the effort required to configure new reconciliations. “Instead of remembering where do I go to grant access, you can just ask the AI assistant to walk you through how to do that.” As the organization continues expanding automation, the team expects Trintech Beacon to accelerate onboarding, reduce configuration effort, and make the platform even easier to manage.

Results

Continuous reconciliation instead of month-end reconciliation: Daily synchronization between Workday and Trintech allows reconciliations to begin as transactions occur, enabling faster certifications and a smoother financial close. “The certifications are done quicker, much earlier than before.”

Earlier visibility into financial issues: By identifying missing journal entries and reconciliation exceptions throughout the month, the treasury team resolves issues before they impact close. “The Workday Connector helps us import information into Trintech more quickly and more accurately.”

Greater financial accuracy: Continuous access to current ledger information provides better visibility into cash activity and reduces month-end surprises. “It’s been really beneficial to have our ledger be more accurate.”

Growth without growing the team: Perhaps the greatest measure of success is scalability. Despite processing more than 10,000 transactions every month, the health insurance provider has continued supporting business growth without proportionally increasing treasury staff. “If our processes were performed solely in Excel with manual manipulation, there’s just no way. Our team would be five times larger than what we are today.”

Automation has also allowed the organization to absorb additional responsibilities over time without replacing every departing employee. “As people have retired or left the company, we’ve not needed to replace them. Trintech has allowed us to shift work.”

Positioned for AI-Driven Autonomous Finance: Although Trintech Beacon remains in its early stages, this health insurance provider views AI as the next evolution of treasury automation and expects it to further reduce manual work while improving productivity. “We’ve already seen a lot of good work come from leveraging Trintech Beacon and we’re excited to see what’s next.”

Looking Ahead

After more than two decades of partnership, the organization continues to build on its investment in automation. By combining automated reconciliations, continuous ERP connectivity through the Workday Connector, and emerging AI capabilities with Trintech Beacon, the organization is transforming treasury operations from a reactive month-end process into a continuous, intelligent workflow. The result is a finance team that spends less time reconciling transactions and more time delivering strategic value.